How to set up a Return

  1. Sign In to your Account
  2. Click on "My Orders", and select the appropriate order under the "Shipped" menu
  3. If the order was shipped in the last 30 days, you can click this button at top-right:
  4. Follow the steps on screen to quickly setup the Return and receive an RMA #

Requirements / Restrictions

  • All returns must be started within 30 days of the order's ship date.
  • All returns must include an authorized RMA number on the outside of the package.
  • The costs of returning non-defective products to us are the responsibility of the customer.
  • In order to receive credit back, products must be returned in working order and in their original, undamaged packaging.
  • We will not be responsible for covering defective products for orders shipped outside of the USA.
  • Partial returns are not permitted for orders that were generated from energy companies/utilities.
  • We do not accept returns of opened thermostats for any reason. Unopened thermostats are considered on a case by case basis. Any issue with defective merchandise must be handled with the thermostat manufacturer.

Restock Fees

  • If a product is returned and is in full working order, a restocking fee of 15% will automatically be deducted from any refundable amount.
  • If an order is returned without authorization or an RMA #, a 40% restocking fee will be deducted from any refundable amount.

Why is there a Restock Fee?

  • When we process a return for a non-defective product, we have significant labor costs to process the inbound shipment and to test that the product is valid for resale. And if/when we return special order products to the manufacturer, we are assessed restock fees ourselves, so the cost is simply paid forward.
  • Our restock fee is roughly half of the typical fee that other online retailers charge.

Missing Shipments

  • Any missing shipments must be reported within 14 days of the order ship date for full reimbursement.